A KPI shows what happened. A store performance audit helps explain where and why performance may be lost.
Retivora combines on-site observation, customer-journey analysis and available store data.
Review traffic, transaction and conversion patterns in context.
Greeting, approach, needs discovery, recommendation and service coverage.
Availability, trial, presentation and avoidable friction before purchase.
Compare traffic peaks with team presence and deployment.
UPT, add-on and basket-building opportunities.
Targets, floor deployment, follow-up and daily operating routines.
A focused diagnostic that connects evidence to practical action.
Key performance gaps and improvement opportunities.
Immediate, short-term and structural actions.
Observations, photos where appropriate and relevant KPI context.
Optional follow-up using the same method.
Independent customer-experience and standards audit.
Location, footfall and customer-flow analysis.
Network benchmarking, new-store and market-entry support.