RETIVORA Fresh Eyes

Independent Customer Experience & Standards Audit.

Teams working at the same location every day can gradually stop noticing issues that customers still see immediately. Fresh Eyes shows management what the customer actually experiences.

You see your business every day.
We see what your customers see.Independent Customer Experience & Standards Audit
The audit starts before the front door

We review the complete customer journey.

1. First ImpressionExternal environment, car park, façade, entrance, windows and external communication.
2. CleanlinessFloors, glass, dust, bins, shelves, fitting rooms, washrooms and checkout environment.
3. MaintenanceLighting, furniture, equipment, walls, flooring and worn or damaged elements.
4. Commercial StandardsPricing, promotions, POS materials, merchandising and visible availability issues.
5. Customer JourneyNavigation, customer flow, obstacles, waiting, checkout and service access.
6. People & ServiceGreeting, engagement, helpfulness, knowledge, recommendation and staff presentation.
7. Brand ExperienceDoes the on-site experience match what the brand promises?
Photo evidence

We do not only describe it. We show it.

Evidence becomes more useful when management can see the exact location, context and recommended action.

What did we see? Objective observation.
Where? Exact location or zone.
Why does it matter? Customer experience, standards or commercial impact.
What do we recommend? A practical next step.
Fresh Eyes Score

A consistent score for comparable locations.

For one location it provides a clear baseline. Across a network it creates a shared standard, ranking and recurring issue patterns.

76/100
Service94%
Cleanliness58%
Maintenance71%
Commercial Standards73%
Customer Journey81%
Brand Experience78%

Illustrative values.